At LI Tech, we offer around the clock tech support for our clients. By infiltrating a virtual tech support strategy, your company will essentially save on IT costs and will have the ability to improve their business continuity and seamlessly increase their IT productivity. Here are four reasons why successful companies are benefiting from virtual IT support.
1. Preventative Maintenance
Virtual tech support will have a big part in keeping your business’ computers running seamlessly by removing cached files and eliminating any hidden viruses throughout your systems. By staying on top of your preventative maintenance, this will help your business run smoothly and in a more timely fashion. Your virtual team will come armed with a knowledge of solutions, and will be able to quickly resolve straightforward problems and detect them much more quickly by tracking data that lets your business see what kinds of issues your team is repeatedly facing. This allows your company to take the steps to address the root cause ASAP.
2. Security and Data Protection
Your business will also benefit from having 24-hour tech support by staying on top of windows updates, necessary maintenance and security updates. Your IT team will help to understand valuable data and devise a disaster recovery plan in the case of a possible natural disaster, human error, hardware failure or a security attack by automatically handling the ongoing maintenance of your company’s systems, making sure every computer and server is up-to-date with the latest versions and protective ware.
3. Maximize Uptime
By having one-on-one virtual tech support, your company will experience fewer technical issues, and when they do arise, they will be solved much faster and efficiently. In the event of issues that lead to downtime (server crashes, for example), your IT team will draw on extensive knowledge of your business and tech to solve the problem quickly, getting your systems back up and running again ASAP. This will result in maximum uptime and minimizing stress.
4. On Time and On Budget
Your team will evaluate and assess all of your systems to determine weaknesses and vulnerabilities. This ensures that problems are caught before they result in downtime, which costs your business money. With fast response times to any issues that may arise, virtual tech support team will help you tackle any IT hiccups and keep your business running smoothly. In addition to utilizing your company’s time, hiring a virtual tech team is also a wise investment. They will provide around-the-clock service, but they can also help cut down on hardware and maintenance costs in the long run. A virtual team can advise as you invest in infrastructure and make sure you are getting your money’s worth.
Anthony has been in the MSP business since before the acronym existed. Managed IT once started as break-fix solutions and some light phone support.
Since then, he has seen the industry flourish into a landscape of platforms, cloud servers, software tools and AI . Tailoring network configurations and software stacks to the specific needs of each business.
In his current role, he focuses on proactive planning, ensuring clients can avoid potential issues altogether. This involves meticulous planning for enhanced business continuity, allowing swift resolution of any unforeseen challenges. What initially began as addressing "fires" through break-fix solutions has evolved into a proactive approach, ensuring that such issues are prevented from arising in the first place.